GOOD TO KNOW
Your questions.
Answered.
Details on build times, shipping, cancellations, software, and optional warranty coverage.
Frequently asked questions
How long does it take to build and ship my controller?
Please allow 4–5 weeks from the date of purchase for your custom controller to be built and shipped.
Where do you ship?
We currently ship to addresses in the United States and Canada only.
Can I cancel my order?
You may request an order cancellation within 12 hours of completing your Stripe payment. Please contact us on Discord within this window and include your order details.
Where can I find the software for my controller?
Open the Software menu at the top of the website and select your controller’s board, or use the links below.
What does the optional warranty cover?
If you purchase a 30-day or 60-day warranty, repairs are covered during the selected coverage period, provided the damage or issue was not caused by deliberate damage or negligent use.
How do I contact support?
Contact ShadeCustoms on Discord for help with your order, controller setup, or a repair request. Please have your order details ready.
Contact support ↗